FAQs

How does this work?

1. The initial consultation meeting is free. In this meeting, you specify what you need and I ask lots of questions to make sure I understand what you want.
2. Before I do any work, I write up a Letter of Agreement that we both sign. The LOA simply specifies the details of the project: what it is, how many pages, deadline, and so forth.
3. For a first-time customer, I require a 50% deposit. For repeat customers, 1/3 is due in the beginning, 1/3 at project midpoint, and 1/3 at the project end.
4. I’ll review all of the material related to the project (such as old marketing material, company information, product specs) and do additional research as needed. During this time, I may have additional questions that I ask by phone or e-mail. (I am always respectful of your time -- I try to “bundle” my questions together to reduce multiple Q&A sessions.)
5. I write. And write. And write ...
6. You review the first draft. To maintain project momentum, I request reviews back in two weeks. (For repeat clients, 1/3 of the project fee is due at this time.)
7. I make the first draft changes and submit it to you for final review.
8. You make final changes, again to be returned in a timely manner.
9. Project end! I deliver the final product to you (more on this below). You deliver the final payment to me, and we’re both happy.

How is the final product delivered to me?

I can deliver the final product as an email attachment (Microsoft® Word or PDF) or as hard-copy inkjet master copy. If your printer or graphic designer requires a specific layout, please let me know ahead of time.

What kinds of payment do you accept?

I accept check and PayPal.

I’ve got everything I need to say written down. I just need someone to “massage”/“edit”/“make it sound pretty.” Can you do that for a lower rate?

The rate can be lower if it means that I don’t have to do as much research as a “from scratch” project. But before I give you a definite answer, show me what you have in mind and I’ll quote a rate.

What happens if the project gets canceled or the scope changes?

If a project is canceled, only the work done up to that point is due to me. If the project scope changes, I rework the estimate to reflect the new project and I create a new Letter of Agreement.

Do you have a contract?

I use a Letter of Agreement.

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